Returns Policy
At Total Cubicle Solutions, we supply products exclusively to business customers. As
such, all sales are governed by our business-to-business terms and conditions.
We aim to ensure every order meets the agreed specification and arrives in perfect
condition. Returns are accepted only for defective, damaged, or incorrect goods.
We aim to ensure every order meets the agreed specification and arrives in perfect
condition. Returns are accepted only for defective, damaged, or incorrect goods.
1. Eligibility for Returns
Returns will only be accepted if:
- Goods are defective, damaged on delivery, or not as described, and
- You notify us within 7 days of delivery.
We do not accept returns or cancellations for:
- Change of mind,
- Ordering errors, or
- Goods manufactured or supplied according to your custom specification.
2. Reporting an Issue
If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of
receipt.
We may request photos or details to help assess the issue before arranging a
replacement or collection.
3. Return Process
- A Return Authorisation must be issued by our Customer Service team before
any goods are sent back.
- Returns sent without prior approval will not be accepted.
- Once confirmed, we will arrange for inspection and replacement, or issue a
refund as appropriate.
4. Return Shipping Costs
- If goods are confirmed to be defective or incorrect, we will cover the cost of
return postage or collection.
- For all other cases, the customer is responsible for all shipping or collection
costs.
5. Refunds
- Refunds, where applicable, will be processed within 10 business days of
receiving and inspecting the returned goods.
- Refunds are issued to the original payment method only.
- Delivery charges are non-refundable, except where goods are faulty or supplied
in error.
6. Legal Rights
- This policy complies with the UK Consumer Rights Act 2015 (business contracts
section).
- As we trade exclusively with businesses, consumer cancellation rights under the
Consumer Contracts Regulations 2013 do not apply.
Compliant with:
- UK Consumer Rights Act 2015 (business sales)