Last updated: 12 July 2026
These terms and conditions set out the basis on which Total Cubicle Solutions (trading as Total Cubicles) supplies goods and services to its customers. Please read them carefully. By requesting a quotation or placing an order with us, you accept these terms.
In these terms, "we", "us" and "our" mean Total Cubicle Solutions, trading as Total Cubicles, of Unit 7 Luton Street, Liverpool, L5 9XR. You can contact us by telephone on 0151 298 1509 or by email at sales@totalcubicles.co.uk. "You" and "your" mean the customer who buys goods or services from us.
These terms apply to the contract between you and us to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. They apply to business (B2B) customers. Any samples, drawings, descriptions or advertising we issue are produced only to give an approximate idea of the goods and do not form part of the contract.
A quotation is an invitation to place an order and is not an offer that can be accepted to form a binding contract. Quotations are valid for 30 days from their date unless we state otherwise or withdraw them earlier. Your order is an offer to buy from us. A contract is formed only when we issue a written order acknowledgement or, if earlier, when we begin manufacture or delivery of the goods.
Goods are manufactured to the specification confirmed in your order acknowledgement. It is your responsibility to ensure that any dimensions, quantities, drawings, colours, finishes and site measurements you supply are correct. Colours and finishes shown online or in printed material are indicative only and may vary from the finished product. Where goods are made to your measurements, we are not responsible for goods that do not fit or perform as intended because of inaccurate information supplied by you. Reasonable manufacturing tolerances apply.
Prices are those set out in our quotation or, if none, our published price list at the date of the contract. Unless stated otherwise, prices exclude VAT (which you will pay at the applicable rate) and exclude delivery, which is charged separately. Unless we have agreed credit terms with you in writing, payment is due in full before dispatch. Where credit terms apply, payment is due within 30 days of the date of our invoice. Time for payment is of the essence. We may charge interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
We will use reasonable efforts to deliver goods by any date agreed, but delivery dates are estimates only and time of delivery is not of the essence. We are not liable for any delay in delivery caused by an event outside our reasonable control or by your failure to provide us with adequate delivery instructions or information. You are responsible for ensuring safe and adequate access for delivery. If you fail to take delivery, we may store the goods and charge you reasonable storage and re-delivery costs.
Risk in the goods passes to you on delivery. Ownership of the goods does not pass to you until we have received payment in full (in cleared funds) for the goods and any other sums owed to us. Until ownership passes, you must store the goods separately, keep them identifiable as our property, and not dispose of or alter them.
We warrant that, on delivery, the goods will conform in all material respects with their specification and be free from material defects in materials and workmanship for a period of 12 months from delivery. This warranty does not apply to fair wear and tear, wilful damage, negligence, abnormal working or site conditions, failure to follow our installation, use or maintenance instructions, or any alteration or repair carried out without our approval. If conforming goods prove defective within the warranty period, we will, at our option, repair or replace the affected goods, or refund their price.
You must provide us in good time with any information, access, drawings and approvals we reasonably require, and ensure that information you supply is accurate. Where installation is not carried out by us, installation is your responsibility and must be undertaken by a competent person in accordance with any instructions we provide.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded. Subject to that, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profit, loss of business, depletion of goodwill, or any indirect or consequential loss; and our total liability arising under or in connection with the contract will not exceed the price paid for the goods to which the claim relates.
Because our goods are generally made to order or cut to size, orders cannot be cancelled or returned once manufacture has begun except with our written agreement and on terms that cover the costs we have reasonably incurred. Standard, unused stock items may be returned within 14 days by prior written agreement; a re-stocking charge and return carriage may apply.
All intellectual property rights in our designs, drawings, quotations and materials remain our property. You may not copy or use them other than for the purpose for which they were provided.
We process personal data in accordance with our Privacy Policy and applicable UK data protection law.
We are not liable for any failure or delay in performing our obligations where that failure or delay results from an event outside our reasonable control, including strikes, supply-chain failures, transport delays, fire, flood, extreme weather, and acts of government.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in force. No delay or failure by us to enforce a term is a waiver of it. A person who is not a party to the contract has no rights under it. These terms constitute the entire agreement between us in relation to their subject matter.
These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions about these terms can be sent to sales@totalcubicles.co.uk or by post to Total Cubicle Solutions, Unit 7 Luton Street, Liverpool, L5 9XR.